We use USPS, DHL, FedEx, or UPS for shipping depending on your geographic delivery location. You can choose your delivery method at checkout.

Yes, we ship worldwide.

If your country or location isn't listed during the checkout process, please send us an email to shop@ayanbeauty.com requesting shipping options to your destination. Please include your contact details and complete shipping address in the email. 

Yes, we ship to military installations (APO, FPO, and DPO) and US territories.

U.S. DOMESTIC
You get free USPS standard shipping on U.S. domestic orders over $70.

INTERNATIONAL
You get free international courier shipping on orders over $160.

We are unable to offer refunds, returns, or exchanges, all sales are final.

We may sometimes request you to return damaged items that we would like to inspect for quality control purposes.

To return an item, please follow the instructions outlined in our Refund Policy, which provides step-by-step guidance on your return process.

It is important that you contact us via shop@ayanbeauty.com within 48 hours of receiving your order if you wish for us to consider your return. Once we receive your request, we will inform you of the detail and next steps via email. 

If you received damaged or incorrect products, please notify us within 48 hours of delivery by sending an email to shop@ayanbeauty.com.

Include "Damaged or Wrong Products" in the email subject line along with the below list of required information:

- Your full name
- Order number
- Delivery address
- Phone number
- Reason for the request (i.e., 'damaged or wrong products received')
- Photo of damaged product

If your product is lost or stolen during transit, please contact our customer support team immediately at shop@ayanbeauty.com.

Include "Lost or stolen package during transit" in the email subject line along with the below list of required information:

- Your full name
- Order number
- Delivery address
- Phone number
- Reason for the request (i.e., 'lost or stolen package during transit')

If you're missing a product from your order, please email our customer support team at shop@ayanbeauty.com within 48 hours of receiving the products.
We'll investigate the issue and take appropriate action to resolve it.

Include "Missing Product" in the email subject line along with the below list of required information:

- Your full name
- Order number
- Delivery address
- Phone number
- Reason for the request (i.e., 'missing product')

Unfortunately, we cannot accept returns and exchanges due to hygiene concerns and the speed at which we fulfil orders for most situations.

However, for damaged goods, we can refund your purchase subject to our Refund Policy which provides for detailed instructions and eligibility criteria for damaged goods.

If you refuse to accept the delivery of your shipment, you will incur a $20 restocking fee and outbound shipping will not be refunded.

Please allow up to 14 business days for your refund to appear once we process the return. Please be advised that refused or unclaimed international orders will not be refunded. 

If your items are eligible for a refund, they are processed based on your original payment method.

It may take up to 14 days for the refund to appear in your account, depending on your payment provider after your return has been validated and approved by Ayan Beauty.